Frequently Asked Questions

 

	General Questions
1.	What is Web Hosting?
2.	What is a valid domain name?
3.	How can I switchover to The Next Generation Internet?
4.	For the POP emails, can I add more emails?
5.	What happens after I have submitted my application form?
6.	What is Domain Name Parking?
	Email Questions
1.	Is the space for the email mailboxes and mail storage included in web space or does the web space only refer to files for website pages?
2.	How do I set up my mail client application to receive my POP Mail?
3.	I cannot send or receive E-Mail from my account. What could be wrong?
4.	Mail is taking too long to send from my E-Mail account. What could be the problem?
5.	My E-Mails have bounced. How do I stop it?
6.	How do I change my Password?
	FTP
1.	What does FTP stands for?
2.	What mode do I use for uploading my files to my Virtual Server via FTP?
3.	Will I have unlimited access to update my pages?
	Common Problems
1.	Why I cannot see my homepage?
2.	Where do I put my cgi-scripts?
3.	When I try to run scripts, why do I see the contents instead?
4.	How to interpret various Web Server Error messages?
5.	What do you mean by "Userid Not found" error?
6.	How to upload my web files to my web account?
7.	Why I cannot upload any files to my web account even after following every single step in the email?
	General Questions
1.	What is Web Hosting?
	We specialise in Web Hosting, which means that you can find a home for your Web site on our web servers and establish a presence on the Internet. We can also help register your own domain name which will become your unique address on the Internet and that domain name can give you your own identity. Back to the top
2.	What is a valid domain name?
	The rules for .com are 24 characters including the extension such as ".com", so actually the name has a limit of 20 characters. Only 0-9 and a-z are valid characters and the dash "-". For .sg domains, SGNIC will not accept or register domain names beginning with numerals, and you are required to provide a valid ROS or ROC number. For ".net.sg" domains, parties must produce a valid TAS Communications license. Back to the top
3.	My current web hosting provider registered my domain name for me. How can I switchover to The Next Generation Internet in this case?
	There are a number of provisions, but if you are registered as the owner of the domain name in question, then you should have no problems transferring your domain name to The Next Generation Internet. Basically, The Next Generation Internet will help you transfer your domain name by asking the relevant NIC authorities to transfer the domain name in question to The Next Generation Internet's name servers. You may choose to do this on your own, in which case you may request The Next Generation Internet's name server information so that you can talk to the relevant NIC yourself. The domain name modification request will take anywhere from 1-5 days to complete. Back to the top
4.	For the POP emails, can I add more emails?
	For email POPs, should you require more emails, you can add in as many emails as you wish each time. Charges do apply for addtional emails. Back to the top
5.	What happens after I have submitted my application form to create a new Web account?
	After receiving your application form, we will register the domain with the relevant NIC. This will usually take about 3 - 5 working days. After which, we will set up your account in our servers and your site will be ready for you. Your web account will be activated within the next 3 working days, and you should receive an email from our webmaster by then. This email contains information on how to login to your web account, including your new web password. Once your site is ready, you can go to your site where you will see a page with information on how to upload your web files to your web account. Back to the top
6.	What is Domain Name Parking?
	Parking a domain refers to the pointing of an additional domain name to your existing domain. An example is when you own the domain name "express.com" and want to park "express.com.sg" to "express.com". So users who go to "express.com.sg" will be directed to "express.com". Another use for domain name parking is for reserving domain names. Back to the top
	Email Questions
1.	Is the space for the email mailboxes and mail storage included in web space or does the web space only refer to files for website pages?
	Space you use for your emails will count against the available web space. So the more space you use for your emails, the less space you have for your website. Additional web space is available anytime and additional charges will apply. Back to the top
2.	How do I set up my mail client application to receive my POP Mail?
	For Microsoft Outlook 98, 2000, and Outlook Express Open Outlook (or Outlook Express). Choose Tools -> Accounts. Click the Mail tab -> Add -> Mail. Enter your Full Name, click Next. Type your email address in the next box, and click Next. Choose 'POP3' from the pull down menu next to 'My incoming mail server is a...server'. Type pop.yourdomainname (e.g. pop.express.com) in the Incoming mail (POP3 or IMAP) server field. Type the same for the Outgoing Mail (SMTP) Server box - smtp.yourdomainname (e.g. smtp.express.com). Click Next. Enter your mail UserID in the Account Name box as given by your site administrator. Enter your mail password in the Password box. Select the 'Remember Password' option if you do not want to be prompted for your password each time. Click Next. Choose your Internet connection method if necessary (Outlook Express users will not see this section). Click Finish. For Microsoft XP, Open Outlook XP. >From the Drop-down menu at top, select Tools -> E-mail Accounts. Choose the 'Add a new e-mail account' option, and click Next. Choose POP3 as your Server-type, and click Next. In the Internet E-mail settings (POP3) options, enter your User Information, Logon Information, and Server Information. To enable SMTP authentication, click the 'More Settings' button. Check the option entitled 'My outgoing server (SMTP) requires authentication, and Click OK. Click Finish. For Netscape Messenger Open Netscape Messenger. Click Edit -> Preferences from the drop down menu. Expand the Mail & Newsgroups folder in the category list by clicking the [+] symbol next to it once. Select 'Mail Servers' from the list. Choose the 'Add' button to enter the Mail Server Properties. Type the Server Name 'pop.yourdomainname' (without the quotes) in the corresponding field box. At the Server Type field, choose POP3 Server from the pull-down menu. Enter your mail UserID in the next field Check 'Remember Password' if you do not wanted to be prompted for a password each time you start Messenger. Click the OK button. In the 'Outgoing Mail Server' section, enter the following information: Next to Outgoing mail (SMTP) server => smtp.yourdomainname Outgoing mail server user name => your UserID Choose 'Identity' from the category list on the left. Enter your name and email address in the corresponding fields. Click the OK button. For Eudora 4.3 and Higher: Open Eudora. >From the top menu, click Tools -> Personalities. Right-click the Personalities box and choose New. The New Account Wizard will load. Click 'Create a brand new email account' and Next to begin. Personality Name: Enter a name that will identify this email profile Personal Information: Your Full Name Email Address: Your email address. Login Name: Your mail UserID. Incoming Email Server: Enter pop.yourdomainname. Ensure that POP is selected at the bottom. Outgoing Email Server: Type smtp.yourdomainname. Check the option next to 'Allow authentication'. Click Finish. If you would like to delete messages on the server after downloading them. Click Tools -> Options -> Image entitled 'Incoming Mail'. Check 'Delete from server...' option. Back to the top
3.	I cannot send or receive E-Mail from my account. What could be wrong?
	Try to send and receive your mail thirty minutes after you first encountered the problem. Sometimes there are network issues that will clear up in a short period of time. If your mail is taking a long time to get to the recipient, you may want to try doing a ping and a traceroute to make sure that the server is reachable. Also, check for DNS problems. If you still cannot send or receive mail, check your E-Mail settings, and if they appear correct, take note of the error message and email or call our helpdesk to help solve your problem. Back to the top
4.	Mail is taking too long to send from my E-Mail account. What could be the problem?
	If mail is taking too long to get to a recipient, there could be network or server problems. Try performing both a ping and a traceroute. If you notice slowness or packet loss, please email or call our helpdesk. Back to the top
5.	My E-Mails have bounced. How do I stop it?
	Mail can bounce for many reasons, the most common being oversized mail and improper account settings. If you know how to check your account settings, do so. Please also check the email address that you are sending to. You may have to email or call our helpdesk to help solve your problem. Back to the top
6.	How do I change my Password?
	To change your password, login at the URL: Http://www.yourdomainname.com/login and type your username and password. Back to the top
	FTP
1.	What does FTP stands for?
	FTP stands for File Transfer Protocol. FTP programs are used to transfer files from one computer to another. This differs from "downloading" files via a web browser because FTP can also "upload" files to a remote computer. Back to the top
2.	What mode do I use for uploading my files to my Virtual Server via FTP?
	Text files such as html files need to be uploaded in ASCII format and not binary. Perl scripts are also in this catagory. Image files such as .gif and .jpg or .jpeg and executable files such as .exe need to be uploaded in binary format. Back to the top
3.	Will I have unlimited access to update my pages?
	You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. Back to the top
	Common Problems
1.	Why I cannot see my homepage?
	If you do not specify any file name in the URL, by default, the server will look for the files index.html, index.htm, index.shtml, index.cgi, index.php3, and index.php, in that order. That means, if you want your homepage to be displayed when the end user types "http://www.your-domain.com", then you must name your home page, index.html. Do also make sure that you have uploaded your web pages to the root web folder of your website. Back to the top
2.	Where do I put my cgi-scripts?
	You can put your cgi-scripts inside the "cgi-bin" directory. But any cgi-script that is placed within the "htdocs" folder but outside the "cgi-bin" can also run. Back to the top
3.	When I try to run scripts, why do I see the contents instead?
	Rename your scripts with the extension ".cgi". This will tell the server to run it as a cgi-script instead of just displaying its contents. Back to the top
4.	How to interpret various Web Server Error messages?
	It is important to note down the URL before reporting the error to the webmaster. Error Message 1 Not Found The requested object does not exist on this server. The link you followed is either outdated, inaccurate, or the server has been instructed not to let you have it. This is because the file you want to see does not exist on our web server. Error Message 2 Server Error This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. You usually see this message after trying to submit a request on our web page. There can be various reasons that cause the request to fail. It will help webmaster a lot if you can provide information like, what input parameters you have keyed in before clicking on the "Submit" button, when you have encountered the error, URL, etc. Error Message 3 Forbidden. Your client is not allowed to access the requested object. This indicates that your file permissions for your html file are incorrect. Please call help desk to reset the file permissions for you. Back to the top
5.	What do you mean by "Userid Not found" error?
	This is because the user database has not been updated yet. This process will be done daily, you can wait for the next update to be done before trying to submit a request again. However, if the problem persists after a few days, please email or call our helpdesk and report the problem immediately. Back to the top
6.	How to upload my web files to my web account?
	The information is provided in the email that was sent to you. The same information was also provided to you after you have successfully submit your request to create a Web hosting account. If you have lost your email, you can email or call our helpdesk for more information. Back to the top
7.	Why I cannot upload any files to my web account even after following every single step in the email?
	Please check that 1. you are uploading your files to yourdomain.com 2. you have uploaded your files to the "web" folder in your main web account and not your own user folder 3. you have a file index.html in your "web" folder directory 4. your userid and password are entered correctly 5. If you have problem with the password stated in the email sent to you after creating your web account (which is normally caused by mistyped of characters), you can copy and paste the whole string in the password field. You can later change this web password to something that you are more comfortable with here. If you have forgotten your web password, please email or call our helpdesk to reset the password for you. Back to the top

 

 

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